Terms and Conditions

1. If the client has agreed on a new date for a follow-up meeting after the first introductory (intake) meeting, there is a treatment agreement. This treatment agreement is recorded in writing.

2. The treatment agreement is two-fold;

a. The therapist and client enter into a relationship with each other for a certain period of time in the therapist-client relationship.

b. The treatment relates to the request for help and treatment goals put forward by the client and therapist. These can be adjusted, specified during the trajectory.

3. The agreement may be terminated in the following ways or by the following circumstances

a. The therapist and client determine in mutual consultation that no more sessions are necessary;

b. The client indicates verbally, in writing or by email that he/she no longer wishes to arrange sessions;

c. The therapist indicates, verbally, in writing or via email, that he will no longer give sessions;

d. The client repeatedly does not comply with the general provisions of this treatment agreement or with agreements made between the client and the therapist during the sessions;

e. The therapist is of the opinion that in connection with the client's problems and the therapist's competence, the therapist is not capable of guiding the client. This is in any case the case when the problem is directly related to contraindications.

f. The agreement ends by operation of law if no session has been agreed for a period of more than three months after the last session held, unless expressly agreed otherwise between the therapist and client;

4. When entering into the agreement, an amount per session is agreed for a session to be held. This is included in the treatment agreement. The client pays via bank after the session, unless otherwise agreed.

a. Safe & Sane is a private practice that does not work with insurance providers, thus clients must pay the invoices in full themselves. Depending on the type of health insurance, a client may get a (partial) reimbursement of the costs of treatment. However, it is advised to contact your insurance company directly. The responsibility for this however lies solely on the client themselves.

b. Payment is due 7 working days after the date of the invoice issuance. A reminder e-mail will follow every-two days. If payment is not made within this period of the reminder, then a collection fee of 15% of the invoice amount will be charged. Additionally, a statutory monthly interest rate of 20% will be charged until payment is received. In continued absence of payment, Safe & Sane will take debt collection measures. The costs of these measures will be added to the total amount owed by the client.

5. If the provisions of paragraph 3.f apply, a new agreement with possibly a different hourly rate will come into force in the event of a new agreement.

6. If unable to attend, an agreed session must be canceled 24 hours / one working days in advance. The therapist will charge the costs for this missed session if the client has not canceled in time, regardless of the reason for cancellation. This also applies if, for whatever reason, the client does not show at the agreed time and day.

7. If Safe & Sane itself cancels the session, a new appointment will be scheduled as soon as possible.

8. The therapist maintains a record of notes from the sessions and other relevant documents, which can be viewed by the client at the client's request after termination of contract. The handover is equal to an administration fee of 15 euros, and a fee of 15 cents per page, (part of) the file will be copied.

9. The therapist adheres to his duty of confidentiality. The client's data will only be handed over or communicated to third parties (doctors and other therapists) with his express approval.

10. If the client, his general practitioner or other practitioner requires a written report of the treatment process with the client, an invoice will be sent to the client for this. This invoice contains a maximum of one hour of work at the hourly rate agreed in the agreement with the client.

11. The therapist is a member of the Supervisory Committee of the Nederlands Instituut van Psychologen (NIP). The rules of this professional association apply to the therapist. The client can report complaints about the therapist to this professional association (https://psynip.nl), when the therapist and client cannot reach an agreement.

12. Client behaves like a guest; he/she adheres to the rules of the hostess (the therapist). There is no smoking, drinking alcohol or usage of any other substances during a session.

13. The Client is responsible for examining whether he/she is physically and/or mentally suitable to follow the session(s).

14. Safe & Sane is not liable for any adverse consequences that have arisen after the sessions took place because the client has provided incorrect, incomplete information, or because the client has not provided information known and available to him in the medical files of a doctor/specialist or other practitioner.

a. Safe & Sane and its Therapist/Psychologists offer treatment in a method that assists the client in clarifying their own thought processes. They assist clients in arriving at their own decisions rather than offering advise. A client is solely accountable for their own decisions. Free Mind Psychological Services disclaims all responsibility for harm brought on by choices and deeds that a client has made or will do.

b. Safe & Sane is not responsible for any harm to third parties brought on by the client's choices and deeds.

15. By starting treatment with Free Mind Psychological Services, the client agrees and accepts these terms and conditions. All agreements between Safe & Sane and the client are governed exclusively under Dutch law. Therefore any disputes that cannot be solved privately shall be resolved in front of a court in the Netherlands.

16. All information submitted by the client will be treated in the strictest of confidence; no third parties will have access to it. Only rare situations—such as where required by law or a court order—permit the breach of confidentiality, such as when there is an immediate danger to the client or others.

17. Therapy records will be preserved for 20 years following the conclusion of treatment in compliance with Dutch legislation. Additionally, these documents are handled with confidentiality and won't be disclosed to any parties unless required by law. The confidentiality of treatment records is protected by encryption and secure storage.

18. The client is entitled to access all of their own treatment records (See Paragraph 8).

19. Only when it is deemed necessary for the client's treatment are personal and identifiable details collected. Only when deemed essential and with the customer's expressed written consent will information about the client be gathered from sources other than the client.

20. When managing customer data, Safe & Sane complies with the General Data Protection Regulation (GDPR) as stated under these regulations https://gdpr-info.eu/.

21. Therapy sessions are conducted only in a virtual form using end-to-end encrypted video calling services (i.e. Zoom, Whatsapp, Teams etc) unless agreed differently between therapist and client.. It's possible that these meetings won't be (audio and video) recorded.

22. Cookies are only used by the website www.Internationalpsychologicalsupport.com for functional and analytical purposes. These cookies are used to enhance user experience and gather statistics on how people use the website. The website does not make use of cookies that gather personal data like IP addresses.